Contact
Contact the right facility.
Questions about samples, safety, equipment or timings are best answered by the coordinator responsible for that facility.
Include in every message
- Your booking reference (e.g. RH-2026-000001)
- The facility name or code
- Your dates and what you need
Who to ask
Where to go, and when.
Before booking
Open the facility page to review its specifications, requirements and availability. Coordinator details are shown with the facility when available.
Find a facilityAfter booking
Contact the coordinator shown on your confirmation. Always include your booking reference so they can find the reservation.
My bookingsApprovals & changes
Coordinator decisions and notes appear with your booking. If it has started or can't be changed online, contact that facility's coordinator.
Directory
Facility coordinators.
Reach the person who prepares the instrument for your visit.
Coordinator details will appear here
Until then, open a facility page to see its published contact information.
Looking for answers first?
Most questions about payment, holds, approvals and cancellations are covered in our guides.