Common booking questions.

Institutional faculty, staff, students and research scholars use the internal portal. Researchers and organisations outside the institution can register as external users.

No. The current booking unit is one facility for one whole day, and multi-day bookings use an inclusive date range.

Internal bookings are normally free, but the policy recorded for the user and facility controls payment and approval requirements.

External users pay online before confirmation. If approval is required, payment is followed by coordinator review; otherwise successful payment confirms the booking.

Pending approvals, active payment holds, reservations, confirmed or in-use bookings, and maintenance can block a date. Expired payment holds release their dates.

Open My bookings and use the cancellation action when it is available. Your recorded cancellation window and refund percentage determine the outcome. For a booking that has started, contact the facility coordinator.

Use the coordinator details shown for the facility or on your booking. See contact guidance.