Rathinam Global UniversityResearch HubFacilities & booking
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Cancellation and refunds.

Research Hub applies the cancellation window and refund percentage recorded on each booking. Later policy changes do not rewrite an existing booking’s terms.

Before the booking starts

You can request cancellation from My bookings while the action is available. Research Hub releases the dates and calculates any refund from the amount paid and the policy snapshot attached to the booking.

Cancellation window

If you cancel inside the recorded notice window, no refund is due. Outside that window, the recorded refund percentage applies. Because policies can vary, check the outcome shown for your booking rather than relying on a general default.

Declined requests

When an external request requires approval, payment is taken before coordinator review. If the request is declined, the booking flow states that the payment is refunded in full.

Receiving a refund

When a refund is due, it is returned to the original payment method. The cancellation result states the calculated amount and the expected processing period of 5 to 7 working days.

Bookings already in progress

A booking that has started cannot be cancelled through My bookings. Contact the facility coordinator shown on your booking record. See contact guidance.